Accepted Payment Method We proudly offer secure payment solutions through DPO, a trusted payment service provider available in 13 African countries. For more information about DPO, please visit their website at [dpogroup.com](https://dpogroup.com).
Upon successful submission of your payment, you will receive a confirmation message indicating that DPO is authorized to collect payment on behalf of Titanium Media (our trading company).
Once we receive payment confirmation from DPO, we will promptly prepare your order for delivery.
The delivery duration depends on your location and the source country of the goods being purchased. We strive to ensure timely delivery and will provide you with an estimated delivery timeframe at the time of order confirmation.
At tradecfta.shop, we are dedicated to facilitating seamless transactions between SME manufacturers across Africa and bulk buyers. Our platform supports implementation of international trade agreements to ensure competitive pricing and reduced cross-border trade costs. Due to the nature of our business and the complexities involved in international shipping, we have established the following return policy to manage expectations and provide clarity to our clients.
All digital products or services purchased through our platform are non-returnable and non-refundable. This includes any digital content, licenses, or subscription services.
For physical products purchased through our platform, returns are generally not accepted due to the logistical challenges of cross-border shipping. However, we understand that issues may arise. In such cases, we shall facilitate communication between the buyer and the supplier to resolve any concerns.
If a product arrives damaged or defective, please notify tradecfta.shop or the supplier within 7 days of receipt. The supplier may request photographic evidence of the damage. Depending on the supplier’s policy, they may offer a replacement, repair, or other remedies as appropriate.
In the event that the wrong item is shipped, please contact tradecfta.shop the supplier within 7 days of receipt. The supplier will work with you to arrange for the correct item to be sent and may provide instructions for returning the mis-shipped product.
For issues related to returns, exchanges, or any other inquiries, please reach out to our customer support team (customer-care@tradecfta.shop). We are here to facilitate communication between you and the supplier to ensure a satisfactory resolution.
If a product arrives damaged or defective, please notify support@tradecfta.shop or the supplier within 7 days of receipt. The supplier may request photographic evidence of the damage. Depending on the supplier’s policy, they may offer a replacement, repair, or other remedies as appropriate.
Each supplier may have their own return and exchange policies. We recommend reviewing the specific terms provided by the supplier at the time of purchase to understand their individual guidelines.
tradecfta.shop is not liable for any products returned to the wrong address, lost in transit, or not accepted by the supplier. It is the responsibility of the buyer to ensure they follow the correct procedures for returns as outlined by the supplier.
Your basket is empty
| Total: | N$0.00 |
